Interoperability in E-Government: Select Aspects of Personal Information Integration

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Author(s): Rakhi P. Tripathi (Indian Institute of Technology Delhi, India), V. Ranga Rao (Govt. of N.C.T of Delhi, India)and M.P. Gupta (Indian Institute of Technology Delhi, India)
Copyright: 2012
Pages: 16
Source title: E-Government Service Maturity and Development: Cultural, Organizational and Technological Perspectives
Source Author(s)/Editor(s): Mahmud Akhter Shareef (McMaster University, Canada), Norm Archer (McMaster University, Canada)and Shantanu Dutta (University of Ontario Institute of Technology, Canada)
DOI: 10.4018/978-1-60960-848-4.ch004

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

Integration and interoperability are critical issues for successful development of one-stop portal for the government. This issue involves integration of information among departments of government both vertically and horizontally. The following paper focuses on Personal Information Integration of citizens which is one of the aspects for achieving interoperability within the departments of government in India. Various challenges, benefits, and key issues of sharing personal information for one-stop portal are discussed. Potential solutions to overcome the challenges are detailed in the paper. In-depth research conducted through a set of interviews with high-ranking government officials forms the basis for the chapter.

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Interoperability in E-Government: Select Aspects of Personal Information Integration

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