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Inter-Team Negotiation Support, Coalition Formation, and Negotiation Outcomes: An Empirical Study

Inter-Team Negotiation Support, Coalition Formation, and Negotiation Outcomes: An Empirical Study
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Author(s): Xiaojia Guo (National University of Singapore, Singapore), John Lim (National University of Singapore, Singapore)and Fei Wang (Application Consultant, Singapore)
Copyright: 2010
Pages: 13
Source title: Global, Social, and Organizational Implications of Emerging Information Resources Management: Concepts and Applications
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-60566-962-5.ch020

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Abstract

This chapter is an attempt to investigate the role of negotiation support systems (NSS) in supporting inter-team negotiations, which have become commonplace for today’s business negotiations. Inter-team negotiations differ from simple dyadic negotiations, and are associated with enormous complexity introduced by the negotiating team dynamics. When there are three or more members in a negotiating team, coalition formation by team members stands out as an intriguing phenomenon, of which cultural diversity is a primary antecedent. NSS through altering coalition formation dynamics have important impacts on various negotiation outcomes. An experiment was conducted to test the authors’ research model and hypotheses. A content analysis was undertaken to measure the extent of coalition formation. Besides the quantitative approach, a qualitative analysis was also conducted to further enhance our exploratory efforts in examining the phenomenon. The results provide initial evidence of the usefulness of NSS in supporting inter-team negotiations, and have both theoretical and practical implications.

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