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Intelligent Technology and Automation in Hospitality: The Case of Four- and Five-Star Units Operating in Portugal

Intelligent Technology and Automation in Hospitality: The Case of Four- and Five-Star Units Operating in Portugal
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Author(s): Hussein Salimo Jamal (Estoril Higher Institute for Tourism and Hotel Studies, Portugal)
Copyright: 2022
Pages: 26
Source title: Optimizing Digital Solutions for Hyper-Personalization in Tourism and Hospitality
Source Author(s)/Editor(s): Nuno Gustavo (Estoril Higher Institute for Tourism and Hotel Studies, Portugal), João Pronto (Estoril Higher Institute for Tourism and Hotel Studies, Portugal), Luísa Carvalho (Polytechnic Institute of Setúbal, Portugal & and CEFAGE, University of Évora, Portugal) and Miguel Belo (Lisbon University, Portugal & Portuguese National Funding Agency for Science, Research and Technology, Portugal)
DOI: 10.4018/978-1-7998-8306-7.ch004

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Abstract

Based on the growing evolution of intelligent technology and automation in the provision of services, this chapter analyzes its incorporation into the 4- and 5-star national hotels and its consequent impact on decision and consumer choice. In this sense, the authors proceeded to characterize the technologies with greater appetence concerning the reality of the hotel industry. Furthermore, they investigated the appreciation made by the guests, researched trends, advantages, inconveniences, changes in behavior and procedures, given the COVID-19 pandemic.

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