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Integrating Chatbots Into Educational Management Systems in the Global Intuitions of Higher Learning: Streamlining Administrative Tasks
Abstract
This study explores the integration of chatbots into Educational Management Systems (EMS) in higher education. With advancements in artificial intelligence (AI), chatbots can optimize processes like scheduling, notifications, and attendance tracking. Benefits include improved operational efficiency, cost reduction, and enhanced student support through real-time assistance. However, challenges such as technical compatibility, user resistance, and data privacy concerns limit adoption. The research examines theories related to technological adoption and administrative efficiency, offering practical recommendations for institutions. These include implementing scalable chatbot systems, user training, and robust data security. The study concludes with a future research agenda aimed at addressing current limitations and expanding AI applications in education.
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