Information Technology Progress Indicators: Research Employing Psychological Frameworks

View Sample PDF

Author(s): T. S. Amer (Northern Arizona University, USA)and Todd L. Johnson (Northern Arizona University, USA)
Copyright: 2017
Pages: 19
Source title: Research Paradigms and Contemporary Perspectives on Human-Technology Interaction
Source Author(s)/Editor(s): Anabela Mesquita (School of Accounting and Administration of Porto, Polytechnic Institute of Porto, Portugal & Algorithm Research Centre, Minho University, Portugal)
DOI: 10.4018/978-1-5225-1868-6.ch008

Keywords: Engineering Science Reference / Human-Computer Interaction / Social Sciences & Humanities

Purchase

View Information Technology Progress Indicators: Research Employing Psychological Frameworks on the publisher's website for pricing and purchasing information.

Abstract

Users of information technology often encounter “progress indicators” during their interactions. These graphics (e.g., progress bars) appear on computing screens as users wait for a task to complete to inform them of the progress being made toward completing the task. This study employed theoretical models from psychological research on human waiting to develop specific hypotheses related to the design of progress indicators. Three experiments tested these hypotheses. Experiment 1 revealed that participants preferred a linear progress bar to a cycling progress bar. Experiment 2 revealed that participants preferred a video progress indicator to a cycling progress bar, and they judged process duration to be shorter with the video progress indicator. Experiment 3 revealed that the video progress indicator yielded the best user experience. Systems designers can use these results to develop more effective user interfaces.

The IRMA Community

Research IRM

Information Technology Progress Indicators: Research Employing Psychological Frameworks

Purchase

Abstract

Related Content

IRMA Sponsors