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Indicators for Emergency and Urgent Medical Services

Indicators for Emergency and Urgent Medical Services
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Author(s): Ana Paula Barbosa Sobral (Fluminense Federal University, Brazil), Aline Rangel de Oliveira (Fluminense Federal University, Brazil), Adalberto da Cruz Lima (Federal University of Pará, Brazil), Guilherme dos Santos Silva (Fluminense Federal University, Brazil) and Patrick Fernandes Ribeiro da Fonseca (Fluminense Federal University, Brazil)
Copyright: 2023
Pages: 11
Source title: Cases on Lean Thinking Applications in Unconventional Systems
Source Author(s)/Editor(s): Eduardo Guilherme Satolo (São Paulo State University, Brazil) and Robisom Damasceno Calado (Fluminense Federal University, Brazil)
DOI: 10.4018/978-1-6684-5185-4.ch005


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The objective of this work is to carry out a literature review on indicators for emergency and urgent healthcare units aimed to identify the main measures within the context of healthcare services. A search was conducted on the Scopus and PubMed databases using two strategies aimed to conduct research on studies about indicators for emergency and urgent healthcare units. This work allowed identifying the main indicators used in the context of emergency and urgent medical services, which are length of stay, left without being seen, national emergency department overcrowding scale, among others. In addition, it was found that such indicators provide suitable and viable means to assess, review, and display the quality of health systems. It was found in some studies that the use of indicators is used only as a measure whose value is monitored by systems, but it does not lead managers to an action plan.

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