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Implementing Educational Leadership and Management Chatbots: Challenges and Opportunities

Implementing Educational Leadership and Management Chatbots: Challenges and Opportunities
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Author(s): Killian Ticharwa Muzongondi (Africa Leadership and Management Academy, Zimbabwe)
Copyright: 2025
Pages: 28
Source title: Chatbots in Educational Leadership and Management
Source Author(s)/Editor(s): Austin Musundire (University of Limpopo, South Africa)
DOI: 10.4018/979-8-3693-8734-4.ch010

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Abstract

This paper discusses the challenges and opportunities of implementing educational leadership and management chatbots, focusing on data security, integration platform considerations and user resistance to adoption derived from organisational culture. Literature reveals the trends in growth across various sectors such as customer service and healthcare yet development and adaptation in educational leadership is slow. Chatbots enhances user experience, administrative tasks and communication channels. The study highlights the importance of organizational culture in change management critical for successful implementation of educational leadership and management chatbots. Recommendations for future development include leveraging big data and machine learning to produce sentimental chatbots. Suggestions on leadership development towards transformational leadership style to facilitate institutional growth and success in implementing new technologies such as chatbots.

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