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Human-Centered Systems Engineering: Managing Stakeholder Dissonance in Healthcare Delivery
Abstract
Managing SD requires recognition of all stakeholders and their NWDs, permitting discovery and mapping of potential conflicts. Prioritizing conflicts for mitigation relies on standard risk analysis and decision analysis methods. HCSE provides methods for measuring only those NWDs involved, once the critical conflicts are chosen. This permits the mitigations to be verified, and the deployment design to be validated in a pilot setting, prior to general release of the new tools and technologies into the organization.
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