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A Holistic Approach to E-Government: Ongoing Research in Oman

A Holistic Approach to E-Government: Ongoing Research in Oman
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Author(s): Angela Espinosa (University of Hull, UK) and Ahmed S. Al-Maimani (University of Hull, UK)
Copyright: 2010
Pages: 26
Source title: Systems Thinking and E-Participation: ICT in the Governance of Society
Source Author(s)/Editor(s): Jose Rodrigo Cordoba-Pachon (University of London, UK) and Alejandro Elias Ochoa-Arias (Universidad de los Andes, Mérida, Venezuela)
DOI: 10.4018/978-1-60566-860-4.ch008

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Abstract

This chapter presents an example of ongoing action research, which uses systemic approaches to diagnose and design a Knowledge Management strategy for the Public Sector in Oman. Based on previous research concerning contributions of holistic approaches to e-government, it describes a framework for supporting an e-government program, based on generic systemic and cybernetic principles. The primary value of this chapter lies in its account of the ongoing experimentation with innovative holistic approaches to e-government. The results contribute to the practice of e-government by supporting more effective and robust e-government programs. The suggested framework also provides a basis for future empirical studies on the relationship between e-government strategies and organisational and Knowledge Management effectiveness.

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