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A Holistic Approach to E-Government: Ongoing Research in Oman
Abstract
This chapter presents an example of ongoing action research, which uses systemic approaches to diagnose and design a Knowledge Management strategy for the Public Sector in Oman. Based on previous research concerning contributions of holistic approaches to e-government, it describes a framework for supporting an e-government program, based on generic systemic and cybernetic principles. The primary value of this chapter lies in its account of the ongoing experimentation with innovative holistic approaches to e-government. The results contribute to the practice of e-government by supporting more effective and robust e-government programs. The suggested framework also provides a basis for future empirical studies on the relationship between e-government strategies and organisational and Knowledge Management effectiveness.
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