IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

E-Government Success in Public Libraries: Library and Government Agency Partnerships Delivering Services to New Immigrants

E-Government Success in Public Libraries: Library and Government Agency Partnerships Delivering Services to New Immigrants
View Sample PDF
Author(s): Ursula Gorham (University of Maryland, USA), John Carlo Bertot (University of Maryland, USA), Paul T. Jaeger (University of Maryland, USA)and Natalie Greene Taylor (University of Maryland, USA)
Copyright: 2013
Pages: 19
Source title: E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations
Source Author(s)/Editor(s): J. Ramon Gil-Garcia (Centro de Investigación y Docencia Económicas (CIDE), Mexico)
DOI: 10.4018/978-1-4666-4173-0.ch003

Purchase


Abstract

For much of their history in the United States, public libraries made services for immigrants a key part of their mission by offering them many long-term services, such as developing job searching skills and learning English as a second language. Internet-enabled services, such as navigating the citizenship process, establishing residency, and delivering other key functions through e-government, are a recent addition. This chapter reports the findings of a multi-method study that provides insight into the development of e-government partnerships in various realms (including immigration), highlighting the extent to which these partnerships enhance the ability of libraries to overcome the various challenges that arise in connection with providing e-government services to different populations.

Related Content

Jorge A. Ruiz-Vanoye, Ocotlán Díaz-Parra, Eric Simancas-Acevedo. © 2026. 26 pages.
Ricardo A. Barrera-Cámara, David H. Fuque-Ehuan, Alejandro Fuentes-Penna. © 2026. 36 pages.
Juan Manuel Xicoténcatl-Pérez, Jorge A. Ruiz-Vanoye, Ocotlán Díaz-Parra, José M. Liceaga-Ortiz-De-La-Peña, Julio César Ramos-Fernández, Rubén Oswaldo Hernández-Terrazas. © 2026. 28 pages.
Francisco R. Trejo-Macotela, Jaime Aguilar-Ortiz, Esther Citlali Garcia-Contreras. © 2026. 48 pages.
Francisco R. Trejo-Macotela, Uriel Amado Ramírez-Hernández, Daniel Robles-Camarillo, Edgar López-López. © 2026. 40 pages.
Francisco R. Trejo-Macotela. © 2026. 46 pages.
Mario Oscar Ordaz Oliver, Evelin Gutiérrez, Jesús Patricio Ordaz, Javier Hernández Pérez, Amadeo Manuel Hernández Hernández, Justo Fabián Montiel Hernández. © 2026. 24 pages.
Body Bottom