E-Government Service Development

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Author(s): Mahmud Akhter Shareef (McMaster University, Canada)and Norm Archer (McMaster University, Canada)
Copyright: 2012
Pages: 14
Source title: E-Government Service Maturity and Development: Cultural, Organizational and Technological Perspectives
Source Author(s)/Editor(s): Mahmud Akhter Shareef (McMaster University, Canada), Norm Archer (McMaster University, Canada)and Shantanu Dutta (University of Ontario Institute of Technology, Canada)
DOI: 10.4018/978-1-60960-848-4.ch001

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

E-government (EG) is an alternative channel to regular brick and mortar government office. This information and communication technology (ICT) driven delivery system offers government services to its different stakeholders in a more comprehensive, efficient, and effective way than it was through physical government office. At different stages of EG development and growth, functions, pattern, and capacities of offered services are distinctively different, and as such, association of technology is also different with these different stages. This chapter is designed to understand prime components, recognize stakeholders, and identify differentiable growth stage of EG. To fulfill this objective, this chapter is divided into four sections.

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