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E-Government in Malaysia: Barriers and Progress
Abstract
This chapter assesses the challenges and achievements of e-government development in Malaysia. After carefully examining the findings of e-government ranking for Malaysia produced by the United Nations; the Centre of Public Policy, Brown University (US); and Waseda University Institute of e-Government, disparities amongst these three institutions were evident. It is argued that different methodological criteria employed by these institutions served as one of the fundamental factors attributable to the varying results. However, findings from these institutions also unearthed some major problems and challenges bedevilling the implementation and growth of e-government in Malaysia. Furthermore, in the course of ascertaining factors which undermine or hinder the further development of e-government in Malaysia, questionnaires and interviews were employed to gather the relevant information. Questionnaires were administered to public officials in federal ministries and departments. And interviews were conducted with 7 e-government pilot project managers. The findings of the survey indicated that while Waseda University Institute of e-Government and the United Nations had exposure to adequate information on e-govenrment development in Malaysia, the same cannot be said of the Centre of Public Policy, Brown University (US). It is vital that for an accelerated and resilient environment for the development of e-government in Malaysia, there must be an systematic and cohesive consolidation of e-government mechanisms such as regulations, capacity building, security measures and policy framework.
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