We've Got a Job to Do - Eventually: A Study of Knowledge Management Fatigue Syndrome

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Author(s): Richard L. Wagoner (The University of Arizona, USA)
Copyright: 2008
Pages: 9
Source title: Knowledge Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-59904-933-5.ch255

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

The implementation of knowledge management systems at universities can be tremendously costly in terms of both human and capital resources. One reason for this cost is the extended time period, generally measured in years, not months, over which they are implemented. This qualitative study presents data on the implementation of one such project at a Research I university in the southwestern United States. The analysis focuses on the concept of knowledge management fatigue syndrome and the increase of technological bloat and academic technocracy as a result of the project.

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We've Got a Job to Do - Eventually: A Study of Knowledge Management Fatigue Syndrome

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