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Exploring the Growing Threat of Cyber Risks and Vulnerabilities in the Hospitality Industry

Exploring the Growing Threat of Cyber Risks and Vulnerabilities in the Hospitality Industry
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Author(s): Priya Harit (Lovely Professional University, India), Amrik Singh (Lovely Professional University, India), Kritika Agrawal (Institute of Hotel Management Catering Technology and Applied Nutrition, Chennai, India), Devangana Verma (Institute of Hotel Management, Ahmedabad, India), Gaurav Bathla (CT University, India)and Ashish Raina (CT University, India)
Copyright: 2025
Pages: 18
Source title: Exploring the World With Blockchain Through Cryptotravel
Source Author(s)/Editor(s): Riktesh Srivastava (City University, Ajman, UAE), Varinder Singh Rana (City University, Ajman, UAE)and Mohd Abu Faiz (City University, Ajman, UAE)
DOI: 10.4018/979-8-3693-6562-5.ch017

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Abstract

This chapter discussed the necessity of strong protective measures and the inherent challenges of cybersecurity in the hospitality sector. As hotels increasingly rely on digital systems to import guest experiences, they become prime targets for cybercriminals. The chapter lists major cyber threats and highlights their influence on customer confidence and financial stability. These threats include malware, phishing, Distributed Denial of Service (DDoS) attacks, and insider threats. It also addresses the human factor in cybersecurity. By examining the case studies of notable breaches impacting companies such as Marriott, IHG, and Hilton, the chapter offers valuable insights into the comprehensive cybersecurity strategies that include risk assessment, employee training, and the adoption of established frameworks. Cybersecurity awareness can strengthen the defence, safeguard sensitive data, and guarantee long term sustainability of the hospitality industry with leveraging cutting edge technologies.

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