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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Exploring the Impact of Web 2.0 on Knowledge Management

Exploring the Impact of Web 2.0 on Knowledge Management
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Author(s): Thomas Bebensee (Google Ireland Ltd., Ireland), Remko Helms (Utrecht University, The Netherlands)and Marco Spruit (Utrecht University, The Netherlands)
Copyright: 2012
Pages: 27
Source title: Knowledge Management 2.0: Organizational Models and Enterprise Strategies
Source Author(s)/Editor(s): Imed Boughzala (Institut TELECOM, France)and Aurelie Dudezert (Ecole Centrale Paris, France)
DOI: 10.4018/978-1-61350-195-5.ch002

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Abstract

Web 2.0 and Knowledge Management (KM) have a considerable overlap. It appears promising to apply Web 2.0 applications for supporting and improving sharing and creation of knowledge. Yet, little research examining the impact of Web 2.0 on KM has been conducted. This chapter presents research examining the suitability and impact of Web 2.0 applications on KM in organizations. Two extensive exploratory case studies were conducted involving 11 interviews with key personnel of two student-run organizations. It is demonstrated how Web 2.0 applications can be used for a number of KM practices mostly related to the areas of asset management and knowledge creation and innovation. Moreover, they suggest that among all the Web 2.0 principles, User-Generated Content and Unbounded Collaboration exert the biggest influence on creating and sharing of knowledge within organizations. The study contributes to the general understanding of how Web 2.0 and KM practices can be interlinked with each other.

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