An Experiment of Information Elaboration in Mediated Knowledge Transfer

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Author(s): Kelly J. Fadel (Utah State University, USA), Alexandra Durcikova (The University of Arizona, USA)and Hoon S. Cha (Salisbury University, USA)
Copyright: 2011
Pages: 18
Source title: Global Aspects and Cultural Perspectives on Knowledge Management: Emerging Dimensions
Source Author(s)/Editor(s): Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-60960-555-1.ch019

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

Understanding knowledge transfer in computer mediated contexts is becoming essential given that organizations are spread more and more globally. In this chapter, the authors adopt elaboration likelihood theory to investigate knowledge transfer processes in a Knowledge Management System (KMS). They report the results of an exploratory experiment conducted to examine the impact of argument quality, source credibility and validation on knowledge usefulness of a document in a KMS. Their findings indicate that while validation of knowledge in KMS positively affects perceptions of knowledge usefulness, higher argument quality was associated with lower usefulness ratings. Surprisingly, source credibility has no effect on perceptions of knowledge usefulness. The implications of these results for both researchers and practitioners are discussed.

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An Experiment of Information Elaboration in Mediated Knowledge Transfer

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