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Expats Escaping Culture Shock: Designing a Game for Intercultural Communication
Abstract
The world is rapidly changing, with significant impacts on businesses and personal lives. Companies operating globally are increasingly moving parts of their operations abroad. To remain competitive, firms must recruit highly qualified, internationally mobile staff, often referred to as “expatriates” or “expats.” However, relocating can lead to culture shock, causing expats to feel disoriented, stressed, and out of place, which can result in poor work performance and costly early returns. Effective human resource management is essential in addressing these challenges. Research shows that preparation and support programs focusing on both logistical (“hard facts”) and cultural (“soft facts”) aspects are crucial. One innovative solution is to use educational escape rooms (EERs) for training. This chapter outlines how EERs can be designed to address culture shock, offering a blueprint for their creation and assessment. This approach lays the groundwork for similar training tools in other areas, enhancing their effectiveness and applicability.
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