Evaluating Social Networking in Public Diplomacy

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Author(s): Hyunjin Seo (Syracuse University, USA)and Stuart Thorson (Syracuse University, USA)
Copyright: 2010
Pages: 17
Source title: Politics, Democracy and E-Government: Participation and Service Delivery
Source Author(s)/Editor(s): Christopher G. Reddick (University of Texas at San Antonio, USA )
DOI: 10.4018/978-1-61520-933-0.ch015

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

While many e-government applications have focused on governments connecting with their citizens, recently social networking tools have begun to transform the practice of public diplomacy by permitting governments to build and maintain direct relationships with citizens of other countries. In this chapter, we describe several such initiatives undertaken by the U.S. Department of State (DOS). Our particular focus is on efforts aimed at South Korea. We present results from interviews with DOS officials responsible for technology-based relationship-focused public diplomacy as well as with U.S. Embassy officials tasked with managing one of these initiatives–Café USA–and South Korean participants in Café USA. The chapter concludes with a discussion of the implications of e-government applications that cross national boundaries for our understanding of citizenship and suggestions for further research aimed at evaluating the effects of e-government applications within public diplomacy.

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Evaluating Social Networking in Public Diplomacy

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