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Evaluating E-Government Initiatives: An Approach Based upon the Appropriation of Tangible and Intangible Benefits
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Author(s): Antonio Juarez Alencar (Federal University of Rio de Janeiro (UFRJ), Brazil), Marcelo Carvalho Fernandes (Federal University of Rio de Janeiro (UFRJ), Brazil), Eber Assis Schmitz (Federal University of Rio de Janeiro (UFRJ), Brazil)and Alexandre Luis Correa (Federal University of the State of Rio de Janeiro (UNIRIO), Brazil)
Copyright: 2015
Pages: 25
Source title:
Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services
Source Author(s)/Editor(s): Ćemal Dolićanin (State University of Novi Pazar, Serbia), Ejub Kajan (State University of Novi Pazar, Serbia), Dragan Randjelović (Academy for Criminalistic and Police Studies, Serbia)and Boban Stojanović (University of Niš, Serbia)
DOI: 10.4018/978-1-4666-7266-6.ch017
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Abstract
Over the last decade, governments around the word have made substantial investments in e-government initiatives with the aim of improving the efficiency and effectiveness of public services. While some of these initiatives are aimed at improving tax collection and reducing running costs, the main benefits that they provide are intangibles such as greater taxpayer satisfaction and increased transparency in government decisions. This chapter presents a method to analyse e-government initiatives. The method takes into consideration that these initiatives are frequently comprised of several projects that are divided into a number of subprojects. Moreover, it evaluates e-government initiatives through a balanced view of the tangible and intangible benefits they provide. All of this is made clear with the support of a real-world inspired example.
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