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European General Practitioners' Usage of E-Health Services

European General Practitioners' Usage of E-Health Services
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Author(s): Jose Manuel Ortega Egea (Universidad de Almeria, Spain)
Copyright: 2008
Pages: 10
Source title: Encyclopedia of Healthcare Information Systems
Source Author(s)/Editor(s): Nilmini Wickramasinghe (Illinois Institute of Technology, USA) and Eliezer Geisler (Illinois Institute of Technology, USA)
DOI: 10.4018/978-1-59904-889-5.ch069

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Abstract

Technology plays an increasingly critical role in current markets. Diverse technological innovations are significantly changing how services are provided in different industries (Bitner & Brown, 2000). In this regard, new digital and Internet-related technologies are dramatically modifying how companies, employees, and customers interact in service encounters (Alba, Lynch, Weitz, Janiszewski., Lutz, Sawyer, & Wood, 1997; Hoffman & Novak, 1996). In the health care sector, Internet technologies have the potential to improve the provision of health and patient care services like no other communications medium in the past (Shepherd & Fell, 1997). The health care sector, where interpersonal encounters between health staff and patients determine to a great extent service quality and patient satisfaction, will require diverse modifications, in order to fully benefit from the improvements promised by Internet technologies.

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