Enterprise Processes and Architectures for Customer Value Creation

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Copyright: 2013
Pages: 34
Source title: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Source Author(s)/Editor(s): Eng K. Chew (University of Technology, Sydney, Australia)and Petter Gottschalk (Norwegian School of Management BI, Norway)
DOI: 10.4018/978-1-4666-2512-9.ch007

Keywords: Business & Management / Business Process Management / Business Science Reference / Operations and Service Management

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Abstract

This chapter explores the underlying enterprise-wide strategic and operational fitness issues holistically from an organizational processes standpoint. It explains the theories and practices of enterprise or organizational processes and how enterprise architecture can be used to ensure the strategic and operational alignment of systems, processes, and strategies.

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