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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Empirical Verification of the Performance Measurement System

Empirical Verification of the Performance Measurement System
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Author(s): Aleksander Janeš (University of Primorska, Slovenia)
Copyright: 2018
Pages: 12
Source title: Encyclopedia of Information Science and Technology, Fourth Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-5225-2255-3.ch489


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In their endeavor to increase profits, companies usually become aware that this is predominantly the result of employee competence and satisfaction, processes excellence and customer's satisfaction. Based on that assertion, companies integrate different managerial tools in the performance measurement system (PMS) and therefore in their management system. One of the most dominant managerial tools is the Kaplan and Norton's balanced scorecard (BSC). In this research, the approach that represents the basis for further work in the field of research in PMSs of companies, with the use of econometric tools, was empirically tested and developed.

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