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Emotional Intelligence in Action: A Case Study on Enhancing Feedback Practices in Adult Education
Abstract
Feedback serves as a fundamental tool in everyday life, allowing individuals to evaluate their performance and growth or to guide others toward improvement. In the educational field, feedback plays a pivotal role for both educators and learners by providing evidence of current knowledge, identifying areas for skill development, and shaping future learning pathways. For educators, it informs instructional planning, while for learners, feedback realigns their actions with intended outcomes, fostering goal achievement. This chapter examines the intersection of emotional intelligence (EI) and the provision of effective, constructive feedback in the context of adult education. It explores how EI enhances the ability to deliver feedback that supports learners in mastering the art of peer-to-peer feedback. Using a case study methodology, the research investigates learners in an adult education course, focusing on their feedback practices during peer assessments of practicum presentations.
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