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Emotional AI and Human Interaction: Transforming Expression, Trust, and Relationship
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Author(s): V. Indhu (Saveetha School of Management, Saveetha Institute of Medical and Technical Sciences, Saveetha University, Chennai, India), A. Rahmath Nisha (Saveetha School of Management, Saveetha Institute of Medical and Technical Sciences, Saveetha University, Chennai, India)and A. K. Subramani (Saveetha School of Management, Saveetha Institute of Medical and Technical Sciences, Saveetha University, Chennai, India)
Copyright: 2026
Pages: 28
Source title:
Impacts of AI on Human Expression and Relationship Building
Source Author(s)/Editor(s): Jorge Esparteiro Garcia (Polytechnic University of Viana do Castelo, Portugal), Bruno Barbosa Sousa (Polytechinc Institute of Cávado and Ave, Portugal)and Manuel José Serra Fonseca (Polytechnic University of Viana do Castelo, Portugal)
DOI: 10.4018/979-8-3373-8337-8.ch009
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Abstract
Artificial Intelligence (AI) is rapidly becoming emotionally responsive systems that also shape the human communication and relationship building. In this paper, the author investigates how emotional intelligence is applied in AI-based interaction and how it influences human expression, trust, and social connectivity. The paper is based on the research conducted in the field of affective computing, neuroscience, and organizational studies, identifying the role played by conversational agents and emotion-sensitive technologies in transforming digitally mediated relationships within sectors. Even though emotional AI improves interaction and personalized assistance, it presents ethical issues associated with bias, privacy, and authenticity. The paper underlines that responsible governance and human-centered design are relevant in order to have emotionally intelligent AI reinforcing, instead of destabilizing, meaningful human relationships in an increasingly digital world.
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