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Electronic Government and Integrated Library Systems
Abstract
Twenty First Century Government is enabled by technology— policy is inspired by it, business change is delivered by it, customer and corporate services are dependent on it, and democratic engagement is exploring it. Technology alone does not transform government, but government cannot transform to meet modern citizens’ expectations without it (Cabinet Office, 2005, p. 3). According to the E-Government Readiness Ranking Report (United Nations, 2005), in 2005 the United States was the world leader followed by Denmark, Sweden, and the United Kingdom; and in 2004 the Republic of Korea, Singapore, Estonia, Malta, and Chile were also among the top 25 “e-ready” countries. The Ranking Report further emphasizes that 55 countries, out of 179, which maintained a government Web site, encouraged citizens to participate in discussing key issues of importance, and that most developing country governments around the world are promoting citizen awareness about policies, programs, approaches, and strategies on their Web sites—thus making an effort to engage multi-stakeholders in participatory decision-making. Indeed, one of the significant innovations in information technology (IT) in the digital age has been the creation and ongoing development of the Internet—Internet technology has changed rules about how information is managed, collected, and disseminated in commercial, government, and private domains. Internet technology also increases communication flexibility while reducing cost by permitting the exchange of large amounts of data instantaneously regardless of geographic distance (McNeal, Tolbert, Mossberger, & Dotterweich, 2003). In Hirsch’s (2006) words, “The Internet has finally achieved the convergence dream of the 1970s and everything that can be canned in digital form is traveling the Net” (p.3).
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