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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

EIS Systems and Quality Management

EIS Systems and Quality Management
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Author(s): Bart H.M. Gerritsen (TNO Netherlands Organization for Applied Scientific Research, The Netherlands)
Copyright: 2011
Pages: 25
Source title: Enterprise Information Systems: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-61692-852-0.ch402

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Abstract

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

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