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eGovernance: ICT and the Essential Roles of Knowledge Management and Learning Organization Behavior for Good Governance
Abstract
This chapter explores how to formulate an ICT-enabled eGovernance action plan, including the necessary components of (a) a knowledge management (KM) strategy, and (b) the adoption of a culture of learning organization (LO) behavior. This strategy is based on lessons learned from a model designed and tested on data from 140 Slovenian public agencies. Slovenia, a small transition economy newly admitted to the European Union, faces both its own demands and the demands of the EU for good governance. Slovenia offers lessons relevant for both developed and developing countries. There are three progressively complex stages when integrating information and communication technologies (ICT) into the operations of government. They start with the elementary process of integrating ICT into previously paper based governmental administrative systems (iGovernment), proceed to the online provision of government services to others (e-government), and finally arrive at online efforts to enhance accountability, consultation and transparency as part of good governance (eGovernance). This chapter concludes with the argument that successful eGovernance works hand-in-hand with e-democracy, whereas failed eGovernance will position eDemocracy as a force in opposition to the behaviour of Government.
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