Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

E-Government Service Adoption and the Impact of Privacy and Trust

E-Government Service Adoption and the Impact of Privacy and Trust
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Author(s): Mehree Iqbal (North South University, Bangladesh), Nabila Nisha (North South University, Bangladesh) and Afrin Rifat (North South University, Bangladesh)
Copyright: 2018
Pages: 12
Source title: Encyclopedia of Information Science and Technology, Fourth Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-5225-2255-3.ch311


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E-Government helps government to accomplish daily administrative activities and provides an easier way to communicate with external entities such as citizens and businesses through utilization of an online portal. Although adoption of e-Government is potentially a route to provision of better services to citizens, it is not clear that citizens will embrace the use of such services, particularly in developing countries. This is because citizens are often concerned about the use of technology due to lack of privacy and trust for any such online transactions. As such, the success and acceptance of e-Government initiatives are contingent upon citizens' willingness to adopt these services. This chapter thus aims to investigate factors that can influence the future use intentions and adoption of e-Government services in Bangladesh by employing the UTAUT model with the proposed constructs of privacy and trust. Findings of this study and implications for research and practice have been discussed.

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