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E-Commerce Logistics Unleashed: Automation, Artificial Intelligence Challenges, and Triumphs

E-Commerce Logistics Unleashed: Automation, Artificial Intelligence Challenges, and Triumphs
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Author(s): Shakerod Munuhwa (Glasgow Caledonian University, UK)and Munyaradzi Chibaro (University of Botswana, Botswana)
Copyright: 2024
Pages: 19
Source title: Applications of New Technology in Operations and Supply Chain Management
Source Author(s)/Editor(s): Atour Taghipour (University of Normandie, France)
DOI: 10.4018/979-8-3693-1578-1.ch008

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Abstract

The chapter explores the broad implications of automation and artificial intelligence (AI) on e-commerce logistics. It discusses how these technologies are altering supply chains through automated warehousing, order processing, and artificial intelligence-driven demand forecasting and personalization. Despite their transformational potential, the chapter highlights issues such as data security, integration, workforce adaptation, and ethical considerations. It also includes real-world case studies demonstrating the successes of businesses that have embraced automation and artificial intelligence, as well as glimpses into the future of e-commerce logistics, stressing emerging technology and projected trends. Finally, the chapter serves as a comprehensive guide for businesses wishing to harness the potential of automation and artificial intelligence in the ever-changing world of e-commerce logistics.

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