Diversity in Hotel Industry: Satisfaction, Teamwork

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Author(s): Andri Georgiadou (University of Hertfordshire, UK)and Chryso Iasonos (London South Bank University, UK)
Copyright: 2015
Pages: 10
Source title: Handbook of Research on Global Hospitality and Tourism Management
Source Author(s)/Editor(s): Angelo A. Camillo (Sonoma State University, USA)
DOI: 10.4018/978-1-4666-8606-9.ch014

Keywords: Business & Management / Business Science Reference / Hospitality, Travel & Tourism Management / Hospitality, Travel, and Tourism Management

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Abstract

Managing human resources in the hospitality industry is a challenging task. In today's competitive environment, an increasing number of organizations invest in promoting diversity in the workplace. The concept of diversity as a value is based on the recognition, acceptance, and respect. It implies understanding that each individual is unique and recognizing and valuing the individual differences. Therefore, it is very important to understand “how diversity impacts individual and team processes and outcomes in the workplace”. This chapter introduces the notion of diversity in hotel industry: its role, its interrelationship with satisfaction and teamwork. Emphasis is given on the fact that the right to difference and diversity should be incorporated not only in the whole range of processes, strategies, and actions of the company but also within the corporate culture.

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Diversity in Hotel Industry: Satisfaction, Teamwork

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