Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Digital Inclusion and Electronic Government: Looking for Convergence in the Decade 1997-2008

Digital Inclusion and Electronic Government: Looking for Convergence in the Decade 1997-2008
View Sample PDF
Author(s): Helena Pereira da Silva (Federal University of Bahia, Brazil) and Lídia de Jesus Oliveira Loureiro da Silva (University of Aveir, Portugal)
Copyright: 2010
Pages: 27
Source title: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
Source Author(s)/Editor(s): Hakikur Rahman (University of Minho, Portugal)
DOI: 10.4018/978-1-60566-671-6.ch002


View Digital Inclusion and Electronic Government: Looking for Convergence in the Decade 1997-2008 on the publisher's website for pricing and purchasing information.


This chapter presents the results of the search carried out in the Library and Information Science Abstracts (LISA) database, with the aim of shedding light on the status of the connection between digital inclusion and electronic government. The theme is the leitmotif of the authors’ research projects. The method of search is detailed, and the strategies used are presented. The search took place at two different times: in August 2006 and in October 2008. The results of each survey are presented separately, with the purpose of comparison and to emphasize the differences between one and the other. Two aspects were the focus of the analysis of the retrieved items: the process of information retrieval and the objective and questions of research. In the 2006 survey, the points that stand out are: that researchers need to be competent in information retrieval from bibliographic databases; the new role of public libraries and librarians, with respect to electronic government; and the importance of formulating national policy on information and electronic government. The second study highlighted again: the need for informational competence on the part of researchers for the retrieval of information; the concept of Information Asymmetry, as a new component in the relationship between digital inclusion and electronic government; the importance of the architecture of information in government Web sites and the role of professional information; and electronic citizenship or cyber-citizenship. This study showed that “digital inclusion” and “electronic government” is a “kaleidoscopic” topic because it reveals many other facets, according to the evolution of the use and non-use of ICTs (Information and Communication Technologies), particularly access to and use of information on the Internet. However, one idea seems central and permeates all considerations of this relationship: that the implementation of electronic government and its success go far beyond technology deployment. The effectiveness of electronic government depends on many more issues involving the participation of citizens. This participation depends on issues related to the provision of information and care with the architecture of information for government Web sites, in addition to training information for citizens.

Related Content

Özge Önkan, Zeynep Arikan. © 2022. 36 pages.
Arun Kumar G. Hiremath, Roopa G. M., Naveen Kumar K. R.. © 2022. 23 pages.
Mangesh Manikrao Ghonge, Sulakshana Mane, Devasis Pradhan. © 2022. 25 pages.
Alaattin Parlakkılıç. © 2022. 20 pages.
Syed Abbas. © 2022. 22 pages.
Pinki Saini, Unaiza Iqbal, Mazia Ahmed, Devinder Kaur. © 2022. 24 pages.
Subhodeep Mukherjee, Venkataiah Chittipaka, Manish Mohan Baral. © 2022. 29 pages.
Body Bottom