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Did AI Kill My Job?: Impacts of the Fourth Industrial Revolution in Administrative Job Positions in Portugal
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Author(s): Anabela Mesquita (Polytechnic of Porto, Portugal & Algoritmi RC, Portugal), Luciana Oliveira (CEOS.PP ISCAP, Polytechnic of Porto, Portugal)and Arminda Sa Sequeira (CEOS.PP ISCAP, Polytechnic of Porto, Portugal)
Copyright: 2021
Pages: 23
Source title:
Handbook of Research on User Experience in Web 2.0 Technologies and Its Impact on Universities and Businesses
Source Author(s)/Editor(s): Jean-Éric Pelet (ESCE International Business School, INSEEC U Research Center, Paris, France)
DOI: 10.4018/978-1-7998-3756-5.ch008
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Abstract
People and organizations have been witnessing tremendous changes taking place in the job market. Technologies (ex. AI, machine learning, IoT) are pushing individuals away from their comfort zone and forcing them to adapt, to develop new skills and to reinvent their job positions. Reports on the changes in the workplace and on the workforce have been raising concerns about the potential of AI to replace humans in job positions. The current challenges, brought by the 4th IR, have been providing countless opportunities for business growth, optimization and internationalization; however, tremendous concerns are currently raised regarding the sustainability of the human resources which are currently on the market and of those who are being trained to enter it. In this chapter, the authors focus on administrative job positions, which have been pointed out as one of the most prone to be taken over by AI and identify the already available technologies that can perform the job description tasks, as a current diagnose of the profession.
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