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Decision Support Systems: An E-Government Strategy to Enhance Human Resources Output in Public Sector Organisations
Abstract
E-Government is about using the tools and systems, made possible by Information and Communication Technologies (ICTs), such as Decision Support Systems (DSSs) as a strategy to enhance human resources output in public sector organisations. The aim is to provide better public services to citizens and the business sector. ICTs are already widely used by government bodies, especially in developed countries, just as in enterprises. In Zimbabwe, and in many other developing countries, Public Sector Organisations have already started exploiting DSS, unlike the private sector where such systems have been in use for a long time. DSSs have subsequently improved decision making processes in the private sector. Service efficiency and improved effectiveness are the expected benefits of DSSs exploitation alongside increased stakeholder value. This chapter aims to provide the grounds for building an evaluation theory or a framework for assessing DSS adoption and exploitation in the context of public sector and public services provision. It discusses the results of a study that finds that, to a greater extent, decision support systems can be used as an e-Government strategy that will in turn be highly effective in assisting decision making in Public Sector Organisations.
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