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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Critical Success Factors for ICT Development

Critical Success Factors for ICT Development
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Author(s): S.C. Lenny Koh (University of Sheffield, UK)and Stuart Maguire (University of Sheffield, UK)
Copyright: 2009
Pages: 9
Source title: Information and Communication Technologies Management in Turbulent Business Environments
Source Author(s)/Editor(s): S.C. Lenny Koh (University of Sheffield, UK)and Stuart Maguire (University of Sheffield, UK)
DOI: 10.4018/978-1-60566-424-8.ch009

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Abstract

If organizations were good at ICT planning there would not be as many information systems failures. There is a definite need for improved communication and collaboration between individual employees, i.e. for electronic mail, task and meeting scheduling, group decision support or video-conferencing. The functional departments & business units can collaborate to change the business focus of the organization, i.e. for just-in-time manufacturing, identifying cross-selling options or standardising the customer interface. The first stage of ICT planning is referred to as strategic information technology planning (SITP). SITP can refer to a process of searching for strategic information systems (SIS) applications that enable an organization to gain a competitive advantage (Turban et al. 2004). The typical reason a firm might develop a strategic information system is to help the organization enter a new market, gain or maintain market share, or improve the service to customers (Jessup & Valacich, 2006).

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