Constructing and Evaluating Social Software: Lessons from Interaction Design

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Author(s): Christopher Douce (Open University, UK)
Copyright: 2011
Pages: 18
Source title: Social Computing Theory and Practice: Interdisciplinary Approaches
Source Author(s)/Editor(s): Panagiota Papadopoulou (University of Athens, Greece), Panagiotis Kanellis (University of Athens, Greece)and Drakoulis Martakos (University of Athens, Greece)
DOI: 10.4018/978-1-61692-904-6.ch010

Keywords: Information Science Reference / Media & Communications / Social Computing / Social Networking

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Abstract

The process of developing interactive systems necessitates designers to have a comprehensive understanding of the needs of the user and the context in which a device or system is to be used. Interactive systems are often designed through a series of iterations, guided by a sequence of evaluations. This chapter describes how the research and development techniques used within the field of Interaction Design (ID), a successor to the field of human-computer interaction, can be used to inform the development and evaluation of social software systems. Particular attention is given to the challenging area of end-user culture and how different evaluation paradigms and techniques can be applied. The chapter concludes by presenting pointers towards a number of international standards and highlighting a number of potentially useful research directions.

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Constructing and Evaluating Social Software: Lessons from Interaction Design

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