TT Connect: The Gateway to Enhanced Service Delivery

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Author(s): Charlene M. L. Roach (The University of the West Indies, Trinidad & Tobago)
Copyright: 2012
Pages: 22
Source title: Active Citizen Participation in E-Government: A Global Perspective
Source Author(s)/Editor(s): Aroon Manoharan (Kent State University, USA)and Marc Holzer (Rutgers - The State University of New Jersey, USA)
DOI: 10.4018/978-1-4666-0116-1.ch024

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

The Trinidad and Tobago (TT) Pilot Portal site, also known as TT Connect provides a gateway to access the services of the 22 TT government ministries. This approach signifies a fundamental change in philosophy from a ministry-centered focus that was vertical, linear, and insular to a step to an e-governance paradigm. Using the portal design to enhance service delivery of the ministries to citizens, it is expected that in the future, the site will lead to an increase in civic engagement, transparency, and a new form of participatory governance.

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