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A Comprehensive Model for Assessing the Organizational Readiness of Knowledge Management
Abstract
Nowadays, the key to an organization’s success is the ability to assess its readiness to create and improve the processes underlying its strategy. Realizing the fact that knowledge plays important roles in attaining competitive edge and strategic goals, managers give much emphasis on Knowledge Management (KM). However, implementing knowledge management or knowledge-sharing projects in an organization require significant organizational prerequisites. Lacking proper infrastructures and prerequisites, not only make the knowledge management process unprofitable, but also it might incur harmful effects as well. To decrease such risks, it is proposed to introduce the readiness assessment, in order to gauge a company’s appetite for the work involved in implementing the knowledge management. In this research, critical success factors have been extracted from comprehensive literature reviews and they have been surveyed through a questionnaire, distributed among 130 knowledge management experts. Then, to validate the measurement of the multi-item constructs, Exploratory Factor Analysis (EFA) was used. Identifying effective variables and their grouping into related factors, the second questionnaire was employed for readiness assessment of an IT firm working in Iran. The final results were presented with Radar diagrams. Finally, promoting propositions were provided based on the firm’s current status.
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