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Chatbots in Crisis Management for Educational Institutions: Leveraging AI-Driven Solutions for Effective Crisis Response in Education
Abstract
This literature paper examines solutions for improving chatbots in crisis management in educational institutions. It addresses key challenges such as adaptability, communication limitations, and data security. Findings suggest that integrating machine learning (ML), natural language processing (NLP), and sentiment analysis can enhance chatbot responses, offering both informational and emotional support during crises. Multi-channel integration, including voice and video options, is recommended to improve accessibility. Strengthening data security with encryption and adherence to privacy laws like GDPR is crucial for maintaining trust. The paper concludes with the importance of continuous system optimization and user feedback. Recommendations for future research include exploring chatbot effectiveness in various crises and investigating user trust factors.
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