Chatbots for Business and Customer Support

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Author(s): Syed Jawad Hussain Shah (University of Missouri-Kansas City, USA)
Copyright: 2023
Pages: 10
Source title: Trends, Applications, and Challenges of Chatbot Technology
Source Author(s)/Editor(s): Mohammad Amin Kuhail (Zayed University, UAE), Bayan Abu Shawar (Al-Ain University, UAE)and Rawad Hammad (University of East London, UK)
DOI: 10.4018/978-1-6684-6234-8.ch009

Keywords: Computer Science & IT / Engineering Science Reference / Web Technologies / Web Technologies & Engineering

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Abstract

Artificial intelligence (AI)-driven chatbots have established themselves as standard front-line solutions for companies looking to update consumer experiences while maximizing client engagement. Chatbots have become a crucial component of a company's customer-centric operations because of their fast replies, round-the-clock assistance, and ability to comprehend user inquiries. This chapter will describe the function of chatbots as customer service representatives and some of the benefits they offer to organizations. There will also be a discussion of the present difficulties facing the industry in integrating these conversational bots.

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