The Challenges of Co-Design and the Case of e-Me

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Author(s): Mikael Lind (University of Borås, Sweden)and Peter Rittgen (Vlerick Leuven Gent Management School, Belgium and University of Borås, Sweden)
Copyright: 2009
Pages: 15
Source title: Handbook of Research on Socio-Technical Design and Social Networking Systems
Source Author(s)/Editor(s): Brian Whitworth (Massey University (Albany), Auckland, New Zealand)and Aldo de Moor (CommunitySense, The Netherlands)
DOI: 10.4018/978-1-60566-264-0.ch019

Keywords: Information Science Reference / Media & Communications / Social Computing / Social Networking

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Abstract

Setting up co-design processes involving several stakeholders is a complex task. In this chapter the authors have looked upon experiences from involving 120 future users in a process of incrementally developing and deploying an electronic assistant for students. The vision is to develop an electronic assistant, an e-Me, that acts as a filter and an agent in the information society. By interviewing some of the future users we have managed to derive some different challenges associated with co-design processes. These challenges have been discussed related to the following categories; perceived usefulness, user involvement in the development process, learning process and critical factors for future development. The authors analyze the empirical data and derive suggestions for possible improvements.

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