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Challenges and Prospects of Digitalization for the Sustainable Development of Heritage Tourism
Abstract
This chapter examines the transformative impacts of digitalisation on heritage tourism in the context of sustainable development. It explores how technologies such as augmented reality, virtual reality, artificial intelligence, IoT sensors, and mobile applications can protect heritage and enhance accessibility and visitor engagement. Emphasizing the alignment with United Nations Sustainable Development Goals, particularly SDGs 1, 4, 8, and 11, the chapter evaluates conceptual frameworks like the Triple Bottom Line and Stakeholder Engagement. It analyzes emerging digital trends and the challenges they bring, such as high costs, technical difficulties, and ethical concerns. The chapter highlights that strategic digital integration could improve educational outreach, community participation, economic opportunities, green policies, and cultural empowerment, and a balanced assessment of innovation and conservation in heritage tourism was made.
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