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Bundling Processes Between Private and Public Organizations: A Qualitative Study
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Author(s): Armin Sharafi (Technische Universität München, Germany), Marlen Jurisch (Technische Universität München, Germany), Christian Ikas (Technische Universität München, Germany), Petra Wolf (Technische Universität München, Germany)and Helmut Krcmar (Technische Universität München, Germany)
Copyright: 2013
Pages: 18
Source title:
Managing Information Resources and Technology: Emerging Applications and Theories
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-4666-3616-3.ch007
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Abstract
Businesses are aching under the burdens entailed by public reporting duties while public administrations are faced with rising cost pressures. Fostered by the diffusion and maturation of information technology, businesses put forth growing demands in regard to the quality, integration and usability of public services. An effective means of meeting these challenges is through the identification and bundling of processes caused by reporting duties. Incorporating corresponding concepts from the business sector, to the authors develop an approach for process bundling tailored to public organizations. The authors demonstrate the approach on waste management reporting duties. This paper provides guidance for practitioners striving to optimize information flows and reduce redundancies within B2G contacts. As a result, both public administrations and businesses benefit from a more straightforward and cost-efficient provision of public services.
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