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Building Digital Relationships: Social Relationship Marketing Strategies to Generative AI

Building Digital Relationships: Social Relationship Marketing Strategies to Generative AI
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Author(s): Nandiinii Maithani (Christ University, India)
Copyright: 2026
Pages: 22
Source title: Adapting Global Communication and Marketing Strategies to Generative AI
Source Author(s)/Editor(s): Albérico Travassos Rosário (Universidade Europeia, Portugal)and Anna Carolina Boechat (Universidade Europeia, Portugal)
DOI: 10.4018/979-8-3373-2502-6.ch001

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Abstract

Artificial intelligence (AI) is redefining business process optimization to make business efficient, cheaper, and innovative. AI streamlines operations, automates processes, and enhances decision-making to enable business to serve customers better and remain competitive. AI solutions vary from customer services, supply chain management, finance, and human resource. AI chatbots provide 24/7 customer support, and predictive analytics enable optimized sales forecasting and inventory management. AI allows savings and creation of innovations by means of customized services. Challenges that do arise include the necessity of having quality data. AI has to be trained on huge volumes of data for it to be able to make sound predictions, and poor data quality will bring about the destruction of decision-making. Last but not least, investing in AI technology and experienced personnel can be exorbitant.

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