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Beyond E-Procurement: A Framework to Develop E-Government Services for Small and Medium Enterprises (SMES)
Abstract
In this chapter the authors develop a framework to allow them to facilitate further development of e-government services to small and medium enterprises (SMEs). It is inspired in the idea that benefits for SMEs can be derived if we consider more fully e-government services as sources of SME knowledge. Benefits obtained by the use of these services can be enhanced in practice with the help of systems thinking and systems methodology use. Although the authors do not claim that knowledge is the only vehicle that SMEs could use to improve their situation, they suggest that awareness on how SMEs renew their knowledge using e-government as a source is an important element. In other words, by promoting the idea that SMES can become more aware of their external environment and respond to them, they will benefit themselves and others.
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