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Benchmarking IT

Benchmarking IT

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Author(s): Han van der Zee (University of Tilburg, Netherlands)
Copyright: 2002
Pages: 23
Source title: Measuring the Value of Information Technology
Source Author(s)/Editor(s): Ing. Han T.M. van der Zee (Nolan Norton Institute, The Netherlands)
DOI: 10.4018/978-1-930708-08-2.ch008

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

In this chapter, apparent benchmarking characteristics and the main conditions for success will be reviewed, followed by a description of the process of IT benchmarking. Also, the execution of the benchmarking process will be illustrated in three case studies, each demonstrating the practical application of benchmarking for different purposes and answering different management questions about specific aspects of the application and supply of IT.

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