Assessing Physician and Nurse Satisfaction with an Ambulatory Care EMR: One Facility’s Approach

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Author(s): Karen A. Wager (Medical University of South Carolina, USA)
Copyright: 2011
Pages: 11
Source title: Developments in Healthcare Information Systems and Technologies: Models and Methods
Source Author(s)/Editor(s): Joseph Tan (McMaster University, Canada)
DOI: 10.4018/978-1-61692-002-9.ch004

Keywords: Health Information Systems / Medical Information Science Reference / Medicine & Healthcare

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Abstract

Evaluating clinician satisfaction with an electronic medical record (EMR) system is an important dimension to overall acceptance and use, yet project managers often lack the time and resources to formally assess user satisfaction and solicit feedback. This article describes the methods used to assess clinician satisfaction with an EMR and identify opportunities for improving its use at a 300-physician academic practice setting. We administered an online survey to physicians and nurses; 244 (44%) responded. We compared physician and nurse mean ratings across 5 domains, and found physicians satisfactions scores were statistically lower than nurses in several areas (p

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Assessing Physician and Nurse Satisfaction with an Ambulatory Care EMR: One Facility’s Approach

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