Assessing Knowledge Management Success

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Author(s): Murray E. Jennex (San Diego State University, USA)and Lorne Olfman (Claremont Graduate University, USA)
Copyright: 2008
Pages: 16
Source title: Knowledge Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-59904-933-5.ch232

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

This article proposes a framework for assessing knowledge management system (KMS) success models. The framework uses three criteria: how well the model fits actual KMS success factors, the degree to which the model has a theoretical foundation, and if the model can be used for both types of KMSs. The framework is then applied to four KMS success models found in the literature and is determined to be a useful framework for assessing KMS success models.

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