Assessing the Impact of E-Commerce on SMEs in Value Chains: A Qualitative Approach

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Author(s): Judith Jeffcoate (University of Buckingham, UK), Caroline Chappell (The Trefoyle Partnership, UK)and Sylvie Feindt (SFC, Germany)
Copyright: 2004
Pages: 19
Source title: Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications
Source Author(s)/Editor(s): Nabeel Al-Qirim (United Arab Emirates University, UAE)
DOI: 10.4018/978-1-59140-146-9.ch011

Keywords: Business & Management / Business Science Reference / E-Commerce / Small & Medium Enterprises

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Abstract

This chapter is intended as a contribution to the establishment of a theoretical foundation for the e-commerce field. Our specific contribution to methodology is through the description of a qualitative approach based on multiple case studies across industry and country boundaries. This has enabled us to propose an analytical framework that will identify the triggers for value chain transformation that will encourage SMEs to adopt e-commerce. The chapter describes seven elements that make up this framework, including the automation of value activity interactions between partners in the value chain. These elements form the basis for a discussion of future trends.

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