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Applications of Artificial Intelligence (AI) Across Diverse Functional Areas in Supply Chain Management (SCM)
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Author(s): M. Krishnamoorthi (Kristu Jayanti College, India), M. Mathiyarasan (Kristu Jayanti College, India), K. Srinivasan (Kristu Jayanti College of Law, India)and P. Venkatesh (Sri Sairam Engineering College, India)
Copyright: 2025
Pages: 12
Source title:
Eco-Logistics and Sustainable Supply Chain Innovations
Source Author(s)/Editor(s): Asa Romeo Asa (Namibia University of Science and Technology, Namibia)and Johanna Pangeiko Nautwima (Namibia University of Science and Technology, Namibia)
DOI: 10.4018/979-8-3693-6175-7.ch001
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Abstract
This study examines the wide-ranging uses of artificial intelligence (AI) in many functional areas within supply chain management (SCM), providing insight into its significant impact on transformation. AI transforms operations in the supply chain, improving efficiency and resilience by implementing demand forecasting and logistics optimization. The present aims to study the application of artificial intelligence in the various functional areas of supply chain management. As per the convenience sampling method, the data are collected through structured questionnaire from 128 individuals who are the part of operational areas of supply chain management in Bangalore city. The collected data are analysed with descriptive statistics, ANOVA and regression. Finally, this study concludes that there is a positive effect of inventory management and control material and purchase management, demand estimation, order picking process, customer relationship management, transport network modelling on operational performance of supply chain management.
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