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AI-Driven Sustainable Guest Experience in Intelligent Hospitality Ecosystems: Frameworks, Applications, and Future Pathways

AI-Driven Sustainable Guest Experience in Intelligent Hospitality Ecosystems: Frameworks, Applications, and Future Pathways
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Author(s): Shivansu Sachan (Chhatrapati Shahu Ji Maharaj University, Kanpur, India)and Ashi Singh (CSJM University, Kanpur, India)
Copyright: 2026
Pages: 24
Source title: AI-Driven Strategies for Sustainable Guest Experience in Intelligent Hospitality
Source Author(s)/Editor(s): Ahmed K. Elnagar (Taibah University, Saudi Arabia), Abdelkader Mohamed Sghaier Derbali (Taibah University, Saudi Arabia)and Ahmad Mohammad Herzallah (Al-Quds University, Palestine)
DOI: 10.4018/979-8-3373-8197-8.ch001

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Abstract

has emerged as a transformative force in the hospitality industry, especially in the creation of intelligent ecosystems that enhance sustainability and guest experience. This academic update examines recent advancements in AI applications within sustainable hospitality environments, emphasizing intelligent service delivery, operational efficiency, personalization, and eco-responsibility. The paper reviews contemporary frameworks such as smart hospitality ecosystems, AI-enabled circular economy models, digital twins, and sustainable experience design. It explores how AI technologies—such as predictive analytics, natural language processing, computer vision, and autonomous service robots—optimize resource consumption, reduce waste, and enhance energy management while delivering hyper-personalized guest services. Applications include AI-powered concierge systems, smart rooms, dynamic pricing engines for green service offerings, and emotion-aware guest interaction tools. Additionally, the study highlights ethical AI practices, data privacy, responsible automation.

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